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FAQs

General FAQs

Who operates Get China Credit?
We have a dedicated office delivering our verification services in Hong Kong, China.
When was Get China Credit established?
Get China Credit was established in 2020 and are the leading provider of online English-language China verification reports.
Where are Get China Credit reports processed?
We have a dedicated office in Hong Kong, China for processing our verification reports and handling enquiries.
What are your office hours?
Our Hong Kong office operates from 9 a.m. to 6 p.m. Monday to Friday, except on public holidays. Hong Kong's timezone is UTC+8 and our report turnaround times are based on these office hours.
Do I need to register before using your service?
Yes, registration is required. Need to create an account to order our report.
Can I contribute to your blog?
We don't generally accept contributions, unless they are highly relevant to our audience and of a very good standard. Please get in touch with us if this is you.
Can you help me register a company in China?
Sorry, we don't offer such a service.
I can't find the answer to my question here, what should I do?
Just send an email to info@getchinacredit.com and we will get back to you as soon as possible.
Verification FAQs

Are Get China Credit's verification services confidential?
Yes, we never contact the organization directly when conducting research for our verification reports.
Can I see a sample report?
On each report's product page we provide images that give an accurate representation of the report's content and appearance. You can take a look by clicking on the images at the bottom of this page.
If you still require a sample report please email us at info@getchinacredit.com using your corporate email address.
Why trust Get China Credit for my verification needs?
Since 2020 we have helped thousands of clients from over 100 countries to verify Chinese companies. We have a very high satisfaction rate for our services, which is attested by our product reviews.
How many companies does a verification report cover?
Each of our company verification reports are on a single entity only.
Which jurisdictions do you cover?
We verify companies registered in mainland China.
Can you verify an individual?
Unfortunately not. The subject for all of our verification reports is always a company rather than an individual.
Why haven't I received my report?
We take great care to ensure that all reports are delivered on or prior to the estimated delivery date, but sometimes email spam filters prevent reports from being received, so please check your email spam folder.
If you haven't received your report by the estimated delivery date, please contact us at info@getchinacredit.com so we can urgently resolve.
Are Mainland China company financials usually available?
Unfortunately in the majority of cases, the financials for Chinese companies are not made publicly available. Where they are available it is in the following two scenarios:
1. Company chooses to make their financials publicly available in China's company registration system (we rarely encounter this, maybe just 1% of companies make this choice)
2. The company is listed on Shanghai or Shenzhen stock markets
Do you do site visits?
No, we don't conduct on-site verification, all of our reports are based solely on desktop research.
Payment FAQs

Which payment methods do you accept?
We use PayPal for payment .
I can't use credit card or PayPal, can I still order?
No problem, we also accept payment by bank transfer. Please contact us at info@getchinacredit.com to arrange.
How do you process refunds?
If you paid for your report(s) using PayPal or credit card (via Stripe) we will refund via those services. If you paid by bank transfer, you will be given credit for use on future purchases.
Can I upgrade my report?
Yes. We offer upgrades on all applicable reports and you simply need to pay the difference in cost. Contact us to arrange.
What currency are your services priced in?
Please note that although we are based in Hong Kong, our services are sold in USD, and any GST displayed on our invoice is in USD .
Can we pay in AUD?
Our website only accepts payments in USD, so please contact us if you would like to pay in AUD and we can setup a manual order.
Product-Specific FAQs

We also have an FAQ section specific to each of our services. Simply click the relevant report to view:
Mainland China Company Verification Reports

China Essential VerificationChina Pro VerificationChina Full Scope Verification

Chinese Certificate Verification Report

Chinese Certificate Verification

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